POLICIES
Studio Etiquette
Do your best to arrive on time, giving yourself the few minutes needed to check-in, put away your items, roll out your mat, and gather any props you’ll need for class. Remove your shoes and leave them in the lobby. Place them in the available shoe cubbies or neatly along the edges of the bench or desk so that they are not a tripping hazard. Be aware of your space; when the last-minute stragglers file in, you’ll often see them scanning the room for a strategic spot to roll out their mat. Be neighborly by making room for them, if it’s available. Got a few extra minutes before class begins? Sit quietly and focus on your breath, or do a few gentle stretches to warm up. Mind your personal hygiene. This courtesy goes both ways whether it natural body odor or perfumes, oils, or colognes. Regardless of which end of the spectrum you’re on, you’re subjecting those around you to your personal biome. Please make it a tidy and pleasant one. Put devices on silent/do-no-disturb. After Class Clean-up: Put props back in their appropriate space in an orderly fashion. Make sure you have all of your personal belongs.
Studio Procedures
Please do not come into the studio if you are feeling unwell, or if you’ve been around someone with Covid; Get tested proactively; Be mindful if you’ve traveled to areas with large crowds, high Covid transmission rates, and/or low vaccination rates. Students are strongly encouraged to preregister for class at least 30 mins before class time; walk-ins cannot be guaranteed space. Online reservations should be made at least 15 mins in advance. Please arrive to the studio no more than 15 minutes before class starts. The front door will be locked 15 minutes after class start time. If you’re not coming to class, please remove yourself from the roster a minimum of 30 minutes before class starts. You can call 505-982-1080 or notify us at info@bhavayogastudio.com. If you do not notify us or remove your name from the roster, the class payment will not be returned to your account. Masks are recommended but are not required. If you are new or want to revisit our waiver, make sure you ask the staff for a copy. You will not be able to attend class until the waiver is signed and complete.
Late Cancellation and No-Show Fees
If you no longer plan on coming to class, please remove yourself from the class roster OR let us know at least 30 minutes before class so we can remove you from the roster, making space any drop-ins. You can call us (505-842-1080) or email us (bhavayogastudio@gmail.com). A Late Cancellation is any cancellation made within 30 minutes of the scheduled start time of class. Late Cancellations will not be credited to your account. A no-show is if you do not show up for class, or if you show up late for class after the doors are locked and we have not heard from you whether through voicemail or email. Class will not be credited back to your account for a no-show. If you have a Half Lotus Membership, and are a no-show or a Late Cancellation, you will be marked as a late cancel.
Disclaimer & Additional Policies
Disclaimer Class schedules, appointments, teachers and the prices of classes, passes, and products are subject to change. Please check our website for our m ost current offerings, and be sure to “Like” us on Facebook and follow us on Instagram for more information. Privacy Policy Rest assured your privacy is very important to us. Any personal information you choose to share with us will only be used to help us provide you with the highest quality services, products, and support. We will never share your personal or financial information with any outside parties. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. And, at your request your account can be permanently deleted. Maximum Capacity Policy In-studio classes have a set capacity, reflected in online registration numbers, to ensure all participants have personal space to practice comfortably. Participants are strongly encouraged to pre-register for class; walk-ins cannot be guaranteed space. The studio reserves the right to turn walk-ins away if the studio class is full. Lost Item Policy Bhava Yoga Studio will not be responsible for lost or stolen items under any circumstances, so we recommend you refrain from bringing valuables into the studio. We do, however, provide a ‘Lost and Found’ basket for items students may leave behind, like yoga mats or water bottles. ‘Lost and Found’ items will either be donated or disposed of every 30-60 days. Gift Cards Refund Policy Gift cards are non-refundable and non-returnable. Sorry, no exceptions. Cancellation and Refund Policy Prepaid classes, private instruction, appointments and class passes are non-refundable, but they are transferable and shareable. Half-Lotus Memberships are subject to time limits – always check the expiration date! Membership Cancellation & Refund Policy Memberships are not shareable and are not transferable. Pre-paid memberships can be frozen for up to one month but not canceled. All Lotus Membership on autopay can be frozen one month at a time twice per calendar year, and may be canceled any time – both of those options require two weeks written notice. Studio Cancellation and Refund Policy In the event that we need to cancel a class, appointment or other event such as a workshop, all those students who’ve registered and/or prepaid will be credited accordingly. Retail Refund Policy Products can be returned for a studio credit only (no refunds) within 14 days of purchase. The product must be in its original condition, unworn/unused in its original packaging.